Question 1

How do I register a domain name?

Accepted Answer

Search for your desired domain name using our domain search tool. If it's available, add it to your cart, complete the checkout process, and your domain will be registered within minutes. We support hundreds of TLDs including .ie, .com, .co.uk, .org, and more.

Question 2

How long does domain registration take?

Accepted Answer

Most domains are registered instantly. However, .ie domains may take up to 24 hours as they require additional verification by the .ie registry (IEDR). You'll receive a confirmation email once registration is complete.

Question 3

Can I transfer my domain to hoster.ie?

Accepted Answer

Yes! You can transfer most domain types to us. First, unlock your domain at your current registrar and obtain an auth/EPP code. Then use our transfer tool, enter your domain and auth code, and we'll handle the rest. Transfers typically complete within 5–7 days.

Question 4

What are the requirements for registering a .ie domain?

Accepted Answer

To register a .ie domain, you need a connection to Ireland. This can be an Irish-registered business, a trademark registered in Ireland, or being an Irish citizen or resident. The IEDR (IE Domain Registry) verifies all .ie registrations.

Question 5

How do I update my domain's nameservers?

Accepted Answer

Log in to your dashboard, go to Domains, click on the domain you want to update, then navigate to the Nameservers tab. You can set custom nameservers or use our default nameservers (ns1.hoster.ie and ns2.hoster.ie).

Question 6

What happens when my domain expires?

Accepted Answer

When a domain expires, it goes through several stages: a grace period (usually 30 days) where you can renew at the normal price, then a redemption period (30–60 days) where renewal may incur an additional fee. After that, the domain is released and can be registered by anyone.

Question 7

Can I enable auto-renewal for my domains?

Accepted Answer

Yes. In your dashboard, go to the domain settings and toggle auto-renewal on. We'll automatically renew your domain before it expires, provided your payment method is up to date.

Question 8

How do I set up DNS records for my domain?

Accepted Answer

Navigate to your domain in the dashboard, then go to the DNS management section. You can add A, AAAA, CNAME, MX, TXT, and other record types. Changes typically propagate within 1–24 hours.

Question 9

What is domain locking and should I enable it?

Accepted Answer

Domain locking (also called registrar lock) prevents unauthorised transfers of your domain. We recommend keeping it enabled at all times. You can temporarily unlock it from your dashboard when you need to transfer the domain.

Question 10

Do you offer domain privacy/WHOIS protection?

Accepted Answer

WHOIS privacy depends on the TLD. Many TLDs now redact personal information by default under GDPR. For TLDs that don't, we offer WHOIS privacy protection to keep your personal details hidden from public WHOIS lookups.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. All transactions are processed in EUR (€).

Question 12

How do I view my invoices?

Accepted Answer

Log in to your dashboard and navigate to Billing. All your invoices are listed there with details including date, amount, and status. You can download PDF invoices for your records.

Question 13

Are there any extra taxes or fees?

Accepted Answer

The price you see is the total price you pay. There are no hidden taxes, fees, or surprises at checkout.

Question 14

Can I get a refund?

Accepted Answer

Domain registrations are non-refundable as they involve third-party registry fees. For hosting and email services, we offer a 30-day money-back guarantee. Contact our support team to request a refund within this period.

Question 15

How does domain renewal billing work?

Accepted Answer

If auto-renewal is enabled, we'll charge your payment method on file 14 days before your domain expires. You'll receive an email reminder beforehand. You can also manually renew domains from your dashboard at any time.

Question 16

Do you offer multi-year domain registration?

Accepted Answer

Yes, you can register or renew most domains for 1–10 years in advance. Multi-year registration locks in your current price and ensures you don't lose your domain.

Question 17

How do I create an account?

Accepted Answer

Click 'Log In' in the top navigation, then select 'Sign Up'. Enter your email address, choose a password, and verify your email. You can also sign up during the checkout process.

Question 18

I forgot my password. How do I reset it?

Accepted Answer

Click 'Log In', then 'Forgot password?'. Enter the email address associated with your account and we'll send you a password reset link. The link expires after 1 hour.

Question 19

How do I update my contact information?

Accepted Answer

Log in to your dashboard, go to Settings, and update your profile information including name, address, phone number, and company details. Keeping your contact information up to date is important for domain registration compliance.

Question 20

Can I have multiple users on one account?

Accepted Answer

Currently, each account supports a single user. If you need to manage domains for a team or organisation, we recommend using a shared company email address for the account.

Question 21

How do I close my account?

Accepted Answer

Before closing your account, ensure all domains are either transferred away or allowed to expire, and that there are no pending invoices. Then contact our support team to request account closure.

Question 22

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption (TLS/SSL) for all data in transit. Passwords are hashed and never stored in plain text. Payment information is handled securely by Stripe and never touches our servers.

Question 23

What email hosting plans do you offer?

Accepted Answer

We offer professional email hosting powered by industry-leading infrastructure. Plans include generous storage, spam filtering, and webmail access. Visit our Email Hosting page for current pricing and features.

Question 24

How do I set up email for my domain?

Accepted Answer

After purchasing an email hosting plan, we'll configure the necessary MX, SPF, and DKIM records on your domain. If your domain is registered with us, this is done automatically. For external domains, we provide the DNS records you need to add.

Question 25

Can I access my email on mobile devices?

Accepted Answer

Yes. Our email hosting supports IMAP and SMTP protocols, so you can configure it on any email client including Apple Mail, Gmail app, Outlook, and more. We provide setup guides for all major platforms.

Question 26

Do you include spam filtering?

Accepted Answer

Yes, all our email hosting plans include enterprise-grade spam and virus filtering. Suspicious emails are automatically quarantined, and you can manage your spam settings from the webmail interface.

Question 27

How do I migrate my existing emails?

Accepted Answer

We can help you migrate your existing emails from your previous provider. Contact our support team with your current email provider details, and we'll guide you through the migration process.

Question 28

What is an SSL certificate and do I need one?

Accepted Answer

An SSL certificate encrypts the connection between your website and its visitors, shown by the padlock icon in the browser. It's essential for any website — search engines like Google rank HTTPS sites higher, and visitors trust secure sites more.

Question 29

What types of SSL certificates do you offer?

Accepted Answer

We offer Domain Validation (DV), Organisation Validation (OV), and Extended Validation (EV) certificates. DV certificates are perfect for most websites, while OV and EV offer additional trust indicators for businesses.

Question 30

How long does SSL certificate issuance take?

Accepted Answer

Domain Validation (DV) certificates are typically issued within minutes. Organisation Validation (OV) takes 1–3 business days, and Extended Validation (EV) can take 3–7 business days as they require additional verification.

Question 31

How do I install my SSL certificate?

Accepted Answer

If your domain and hosting are with us, we handle SSL installation automatically. For external hosting, we provide your certificate files and installation instructions for your specific server type.

Question 32

Do SSL certificates auto-renew?

Accepted Answer

Yes, when auto-renewal is enabled, we'll automatically renew your SSL certificate before it expires. You'll receive a reminder email 30 days before expiry.

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